Of the decisions you made--the 30% that were approved--let's say 5% of them were from the visa office in Hong Kong, just for argument's sake. There would be learning from that region, because some of the visa officers might ask for more information or provide the entire reason that they were turned down, and that would go back to the visa office. Is there a study or a process in place so that we could consistently improve the system based on what you learn?
On March 3rd, 2011. See this statement in context.