I think in the last five or six years it has spiralled up and down. There's a lot of use of terms and maybe casuals, so that does create a problem, because it's not just the issue of being understaffed. The workload continues to come in. The workload doesn't stop, so there's always an increase in the workload, and with all the changes in immigration, where they're allowing more immigrants to come in, it's not going to get any better.
On April 13th, 2010. See this statement in context.