As Madam DeschĂȘnes was saying earlier, as parliamentarians you see particular types of cases or trends that you find questionable or require clarification. You can identify them and bring them to senior management's attention here in Ottawa to help us deal with the quality assurance issues you perceive.
As we move to more simplified processes and more of an e-environment with forms that are available online, that will help with client service as well. It should take some of the work out of your offices to allow you to focus on other important constituency work.
The initiatives we're discussing today, like biometrics and ETA, will help us secure identity and make faster decisions that will be much more helpful to the public than a paper-based system. They will understand more clearly what they need to do.