Thank you, Mr. Chair.
Here we are, four years later, and someone who asks for a simple letter confirming receipt of an application can't seem to get one. I think I could speak for all Canadians when I say that they expect more from a government department. It should be able to provide a letter to someone that simply confirms an application.
I'm not trying to get into the specific situation, but that was the holdup. We hear this quite frequently: it's hard to get someone on the phone in your department; it's hard to get someone to speak to. I think you should know that as minister.