I wanted to get your input. One of the things the ministry has invested heavily in—Claudette, you mentioned it—is the whole global case management system. Could you comment on a couple of things? One, is it up and running up to 100% in all areas of both Canada and internationally? Two, even if we didn't make changes and recommendations based on the review we're doing here, where would we see that the system is going to assist in a continuing downward trend with respect to the backlog?
On October 18th, 2011. See this statement in context.