Yes. As I mentioned earlier, with regard to face-to-face interviews, perhaps one pilot you could consider is face-to-face interviews for people you're about to reject.
For me, the issue is a speedy appeal. A lot of people are applying on a very time-sensitive basis. For example, there's a wedding here. Somebody's given birth here. Somebody's ill here. They can't wait for a more formal appeal mechanism, so perhaps a face-to-face interview, if you're about to reject them, gets referred to another officer for that. Then you could determine where there could be some efficiencies in the approach on a go-forward basis.
With regard to the stats, I really appreciate those. I would ask, what are the stats for approvals of people who were rejected the first time and who applied a second time? When you look at that, then perhaps you could see where there could be some efficiencies in the approach.
Let's say it's 50% approval on your second time around, when you apply. Well, then it seems very wasteful to have rejected them in the first place.