I do have an alternative explanation. If you look at the processing times, they spike up in 2011. They go straight up after 2007. They spike up when you introduce the expenditure cuts under the strategic and operating review.
We've seen the effects of these cuts, and as your own backgrounder admitted, for citizen applications as well. A lot of this, I think, is resource-related, as the spike up starting in 2011 indicates. But your RPP doesn't indicate any new funding for this.
I'm at a loss to explain whether you care about these skyrocketing waiting times, or what, without the additional money, you propose to do about it.