Okay.
Then, to the complaints process, once someone has been found to have erred in judgment—and here I go back to the comments that my colleague Mr. Tilson was making—how do we ensure that it goes into annual, recurrent-type training?
In airworthiness we look at accident investigations or incidents, and all pilots, as an example, are briefed annually on the incidents—not specifically on who or what aircraft were involved, as it's sanitized—and given feedback on incidents that have arisen.
Is there a similar type of opportunity to bring that kind of complaints outcome process to all of the people involved in the decision-making?