The response varies with the nature of the complaints. Some of them have been instances where a member who's otherwise a fine performer has a bad day and loses their temper in the hearing room and says something that was ill-considered. In instances like that, we've had the member, for example, write an apology, or the board has addressed the issue by sitting down with the member and discussing it. Some of them have been more serious, and we've had to sit down with a member and say, look—
On March 20th, 2018. See this statement in context.