[Inaudible—Editor] testimony as accurately as possible, and obviously that is harmed by insensitive questions. I would never tell someone ahead of time that they're going into a hearing with somebody who always says no. That doesn't help them. However, what we have to do then is advocate for them to have access to due process, and this includes the RAD and judicial review. It becomes a long, difficult, and expensive process.
Effective first decisions, sensitive decision-making and questioning, saves everyone. It protects everyone. It protects refugees, protects the system, and protects Canadians.