I find that concerning because, basically, you're making refugee claimants who come after the complaint and training into guinea pigs to see if the training took effect. I also think that if we looked to other bodies, for example the law society, we'd see that when people are reinstated they're not just put in without any supervision. There are terms for supervision and follow-up. There is a feedback mechanism for them, as well, which can be part of the terms. I think that would be more appropriate after a complaint.
On April 17th, 2018. See this statement in context.