I'm sorry. I'm trying to get the information that I'd like, and I find it odd that you can't provide it. You just said that you provide information with regard to consent. Anybody intervening on someone's behalf, including a member of Parliament, would have to get consent, yet you say that you don't associate it with follow-up.
I'm just wondering whether there's a privacy issue writ large here, because your officials aren't directed to see if there's actual consent each time somebody calls in. Oftentimes it's not a one-off process. I surely know that. Certainly we don't get same-day service from your department when we call.