Yes, this is an area we struggle with quite a bit. I was just at a meeting of our National Language Advisory Board. Our National Settlement Council is also meeting this week. It's very much settlement week in Ottawa.
They're doing a lot of detailed work on finding that tough balance between being kind and welcoming and a little bit tough as well. We now do restrict people to be on no more than two waiting lists. With our service providers, we're trying to develop standards for when someone says, “I'm not available now” for reason X and Y, “but I'm available next month”, and whether we should keep them on the waiting list or remove them.
This question of enrolment versus attendance is something that we struggle with. Generally speaking, we understand there are lots of good reasons why some immigrants aren't able to attend all of their classes. It might be child-minding responsibilities. It might be part-time employment. We work with our service providers to try to have a reasonable approach, but it is a challenging area knowing where tough love becomes too harsh.