Sorry, I'm going to interrupt. I understand that process.
My question is in terms of the technology. If everybody has access to the link and they have it in front of them on their screen.... I have two constituents who had that in front of them. One person pressed on that link and was able to get in and another person was not—at the same time. How is it possible that people can't even get access to the link?
Furthermore, the instructions in the link tell people they have 10 minutes to fill out the form. Some people were finished the form in three minutes but they went back to review the form to make sure they had all their information correct. Then, seven minutes in, they were kicked out. If they hadn't gone back to review the form, if they had just sent in their form after three minutes, they probably would have gotten in before the deadline. There was misinformation being provided to people who mistakenly thought they had 10 minutes to fill out the form once they opened the link, when, in fact, they didn't.