It was “functionally obsolete”. The IRCC hotline was a place I would turn to after I had exhausted the IRCC website and couldn't find answers to a specific question. When I do get through to somebody—which I haven't tried in some time, because it seems like a waste of time—I get somebody who's reading the website to me, which I've already read. What I would like is somebody who can interpret it for me, because the website covers generic rules that apply to all newcomers or all immigrants, but I've got a specific scenario that I want to know how I would apply those rules to it. I need to know because if we help them fill out the forms and send things in, it's going to be eight weeks before we find out if we've filled out the wrong form, and then we're back to square one and a lot of time has been wasted.
On April 10th, 2019. See this statement in context.