It will entail the government prioritizing the presence of our staff in key source markets for immigrants and to beef up that staff with outreach officers who can engage our clients proactively to tell them which consultants to use.
We'll also be using some of that funding to update application guides and kits, and for changing the application forms to make it easier for clients to use them and help themselves without requiring the services of a lawyer or a consultant.
It's also communicating directly with our clients, in addition to the consultants. If it's an unauthorized or crooked consultant who doesn't do the job they were hired to do, the client sometimes doesn't know, because we are dealing with their representative, who is the consultant.
We will be introducing a new measure where we'll be copying the client to make sure that when we are contacting the consultant, the client also knows about it. They can take action. They can be made aware when the consultant doesn't submit their application or hasn't done some of the work that they were supposed to do.