One other issue, which we heard about during our study and which we hear from the constituents all the time, is the complexity of the forms. I think that in an ideal world, many people would not need the immigration consultants if the process were not that complex.
As well, as there are language and cultural barriers for people who have to use the process, it makes it difficult for people to navigate, causing them to turn to the consultants.
How are you addressing the complexity, so that fewer people have to use the services of consultants?