In terms of the service standards, we in IRCC have around 78 services that we give, and we have 39 service centres for different purposes, but in terms of the call answer rate and what we need from the call service centre, that establishment of the standard has not been done, because of the fact that it is in consultation with the clients and based on the Treasury Board policy.
On May 29th, 2019. See this statement in context.