Yes, and thank you for asking that.
I safely say that I don't only speak for Options Community Services. I know that across the board many settlement agencies traditionally use volunteers. That's part of the way we provide programming for newcomers, but because of the increased number of Syrian newcomers and the immediate needs that we're seeing, we have limited staff hours to manage the flow of volunteers coming in.
As you say, even though it is a good problem, we want to make sure that we can gain the support of volunteers, as many as we can, so that they don't start losing interest.
Again, the answer is yes. Options Community Services, as well as other agencies that I know, are quite strapped with very few staff hours to manage the influx of volunteers. Many of us have a special email or hotline number catered to receiving all these volunteer requests, and there are just so many responses and requests on a daily basis that we have to get to.