Thank you very much.
I think for the Lower Mainland there are some issues with respect to the volume. I think that's the case for everybody else who's just trying to manage.
For us, we have received more than 1,600 Syrian refugees in a very short time frame. In the beginning, I think the government's plan was to house the Syrian refugees temporarily on the military bases, and that changed all of a sudden. I think that the non-profit agencies were not prepared with respect to that change of course, and all of sudden the refugees were arriving into the community.
We have a large volume of people and the NGOs weren't prepared to receive this large number in such a short time frame. We ran into lots of problems with people being stuck in hotels and not being able to get access to permanent housing.
Then stemming from that, it flows with all the resettlement services and the deficiency in providing the necessary support for the Syrian refugees. Consequently we see the community, the volunteers such as you, Mr. Sawaf, and others who stepped in as best they could to provide assistance to Syrian refugee families.
In that process, of course, none of you are funded. You're just doing this off the side of your desk as a volunteer while maintaining your own job.
There were deficiencies that were identified because there were people in the community who speak the language, who understand the culture, who could step in to provide assistance, but there was zero coordination of that from the government side. There was no programming with respect to that, and no funding to these new agencies that could have done some of this work to alleviate the pressure.
I see some of the challenges that are emerging, and they continue today. Even for people who have moved out of the temporary housing, out of the hotels into the permanent housing, resettlement service is deficient. That's sort of what I'm hearing from both you, Mr. Sawaf and Ms. Allhalaq. Am I correct in understanding the scenario properly?
Mr. Sawaf, you go first.