That is provided through the client feedback mechanism. It's a way that all our clients can provide feedback, whether positive or negative. That feedback is reviewed centrally, and then we look to adjust our procedures and our training if necessary.
Paul Armstrong Director General, Centralized Network, Department of Citizenship and Immigration
That is provided through the client feedback mechanism. It's a way that all our clients can provide feedback, whether positive or negative. That feedback is reviewed centrally, and then we look to adjust our procedures and our training if necessary.
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