Mr. Kurland, one of the things that surprised me most when I was elected to Parliament was that I was going to be an immigration expert. We are the front line for all manner of cases. Over the last number of years, we used to have people we would call. They'd answer, and they were experts. We dealt with them all the time. When you are calling call centres, dealing with extremely complicated cases, when people may be deported.... I had an MP say to me, “I really feel bad for the people I dealt with in my first two years, because I was learning on the job.”
How do you see, over the last number of years, these kinds of cases? Is the federal government...? Is it getting easier or harder to walk people through the system?