What I have done over the years is provide quality time with “wannabe” members of Parliament of all parties, with the following: “I hope you are aware that 80% of an MP's time is dedicated to immigration issues. If you don't know it now, you certainly will know it if you are successful and proceed to Ottawa.”
What is different is that IRCC, to its great credit, does provide an in-house direct line to departmental experts who have direct access to file-specific issues. I've witnessed this sitting beside members of Parliament to watch it happen. For the public, however, internal audits continue to show an unacceptable error rate at the call centres. What happens is that you have one quality of service for the general public, which often leads individuals astray into immigration problems, driving them to the MPs, the lawyers, and the consultants. On the other hand, you have the golden thread between the members of Parliament or the senators and IRCC in-house experts with direct file access.
We need to improve that line. Frankly, we need to fully resource the members of Parliament over the years for taking on delivery of Canada's immigration program. The MPs have been swallowing those costs, rather than the department.