Part of the problem is that too much of it is being done electronically and not enough with common sense.
I went on a flight to Moscow last year, and I got to the airport and they found I wasn't on the flight. Why? It was because the Russians had switched my name from Bissett to James, and the surname was James. I got that straightened around and said, “Fine, then I can get on the flight.” They said, “No, you can't get on the flight. Your name is now James in the digital circuit electronically, and you can't get on the flight.”
I'm not much help technologically, but I don't think technology is the problem. I think the problem is simply too many immigrants, not enough staff, not enough resources, and the consequence on the family class is extremely high costs. Any finance minister, when he finds out what the costs are for bringing in more parents and grandparents, shudders.