Related to this there is another technical issue. It's been brought to my attention there's conflicting information on the website.
I have a situation where a constituent has made an application. In one part of the government's official website, it says that a criminal record check or a police record is only required if she's been outside of the country, and in her instance the United States, for six months consecutively. In another part of the government's website, it indicates no consecutive requirement. When she made the application, she did not submit her police record check, because she did not think that she required it because she was not out of the country for more than six months consecutively. Since then, the application has been processed and has been rejected. She was not notified that she was missing a document, and so she's now had her application turned down. I have written a letter to the minister and brought it to his attention.
I'm appealing to the government and the minister to allow for her application to stand, given there was conflicting information on the government's website. At the time when she brought it to my attention, I went on the government website myself and looked, and found the two conflicting pieces of information related to that.
That's not particularly helpful with applicants. I would like to have a response on that issue.
Related to situations like that, where you have wrong information provided by the government on the government's official website, what happens to those applications, and where do people turn to get help?
Thank you.