This gets me to third party review. I have a grandmother in Portugal who has been trying to get to Canada for a while. Apparently her application has been stuck at the security level for a year and a half. I've raised this as a red flag so many times.
To what extent is there a third party review? As part of the whole immigration system, we have to use third parties to do certain things. To what extent do we review their service levels and whether they are fulfilling them, and maybe find ways so that if there are actually issues that are brought to your attention, they are addressed with these third parties?