In your case, you have access to any file. In my opinion, if you have access to the same model that, probably, authorized representatives are looking for, I think that would facilitate it a lot and save you a lot of time in going again and doing an access to information request.
You would have this layer, or interface, easily accessible and would tell the client, “Your file is here. That's all I can do for you, sir.” However, at least you give him an answer.
In the particular cases that we have right now that go to you, especially those that are referred by my colleagues or myself, it is very clear that we are in a grey area. The file has stopped and has remained unprocessed for six months, or something like that.