I'm sorry to interrupt. I want to leave some time for my colleague, Ms. Harder.
Mr. Nurse, you commented on attitude, and I think it's come up as a theme. Without denigrating the public service, I think it's something that is going to come up over and over again.
Could you just very briefly explain what that means to you and perhaps provide a concrete recommendation for performance management outcomes or something that could be inserted into front-line workers' performance reviews or something to that effect, and could you quantify what that means?