If anybody complained to you, with all due respect, who got ripped off for $10,000....
Every complaint I've had started at $10,000, up to $40,000. I didn't see the money change, but this is what the people bring you. Sometimes you look at somebody's face—we're pretty good, we're dealing with the public—and you see which is a genuine case and which is not a genuine case.
There's nothing we can do.