Do you have suggestions on ways that we can make it easier? Perhaps there's a confidential line, perhaps there's more privacy to it, or perhaps there's a way to protect the person applying. I understand, when you're in that situation, that you don't have permanent status in the country. You're heavily in the hands of this consultant, ghost or non-ghost, and therefore they can prey on you in terms of fees.
Do you know if there's a taxing method currently in the ICCRC? If lawyers, for example, overcharge a client, you can take it to the registry and a registrar will review it. The lawyer has to prove why his fees were such, and you can get it taxed. If a judge or the registrar finds that your fees are onerous or wrong, and you haven't justified them, they can reduce them.
Is there a similar such mechanism that you're aware of in ICCRC?