First of all, we direct the person to fill out a complaint form, so we can get all the details and move forward. The first thing that happens when there's a complaint form filled out is that we check the person stated as the member, the consultant, against the records. If they're not a member, then that case has to be sent, based on what we have now, to CBSA. That's why we want to go after these ghost consultants. It's not happening and we need it.
On May 8th, 2017. See this statement in context.