That's one of the reasons I'm here today. I want to make it clear. There's a misconception out here on complaints about consultants.
There are definitely two sets of complaints. There are complaints against the regulated immigration consultants, and there are complaints against the ghost consultants. What's happening here is that it's getting mixed together, and the ICCRC, the regulator and so on, is taking a bad hit for it. They've alway tried to work with CBSA, sending on these ghost consultant complaints.
As a matter of fact, I'm an investigator who was involved from day one. We were collecting evidence. We were going out to storefronts and everything where these ghost consultants were. We were talking pictures. We were confirming that there was an address. If there was a call centre there, we got in the position to record it. We could hear things happening. We sent this on to CBSA.
I'm not criticizing CBSA here. They're tremendous. They do a lot of work. What I'm saying is that there's a lot of effort put out there, but you have to focus. There are more problems with ghost consultants than with regulated consultant complaints. They are dealt with, and things are investigated—