It depends on volumes, obviously.
We have a service standard in place for applications received on or after April 1, 2015, that 80% of those will be processed within 12 months. We are achieving that target.
The first step is that it goes to a case processing centre in Sydney. From there, it goes to the local office closest to the individual's home. At that point, the applicant is called to write their test, and they have an interview with them. If they fail the test, then they would go to a second test, and then finally to a hearing with a public servant.