Yes, education is certainly one component. When a complainant comes forward and there has been misrepresentation in their application by the representative, unbeknownst to the applicant, can there be a provision that those complainants be protected and be given the opportunity to make the corrections in their application and still have the application processed? Just a simple yes or no—is that a possibility that you could look at as an option?
On May 29th, 2017. See this statement in context.