RIAC has been working since 1983, and we can say that in the last 10 years we have seen a large number of people come through our doors seeking help. In the last three years, we saw around 1,000 people per year come to ask questions and ask for services. That is without our being able to reach out into the community, so there are still a large number of people outside who don't avail themselves of services because they don't know that we exist and that other organizations exist.
Our budget for those thousand people is around $200,000 a year. That's the way we work our budget. If we want to help a number of individuals, increase that; that would be the proportion, more or less.
Our problem is that the income we have is really unstable. We cannot focus properly on providing those services while we have to be out chasing money. If we could have a steady income that allowed us to do outreach, to go out and knock on doors and help those individuals who are homebound—they don't know that services exist—we would be able to spread the service.
The most important thing is to provide funding so that an information service can be developed, such that anybody—a nurse, a doctor, a police officer, or you as a member of Parliament—can find information easily on how to go about X or Y process, such as credential recognition, getting a driver's licence, or getting your children transferred from one school to another.
The three elements that drive people—