In all our operations, we disseminate information on where people can complain. They can complain online. We have a complaint box in the camps, in the health centre, community centre, registration centre. We have text messaging and video, which are disseminated throughout the refugee and displaced community, so that people are empowered.
Plus, the senior staff exercise oversight on our own staff. We have many partners and NGOs, including Canadian NGOs, who are also providing information when things are not carried out in line with our mandate.