I'm looking at the others for more expertise. Yes, we always think there could be more services, and particularly in language, and particularly creative approaches, for example language acquisition in the workplace, working with employers to improve and increase those options, coming up with innovative models so that someone is.... Being employed is so connected to a sense of dignity and a sense of belonging, but doing that at the expense of your long-term success in a community. As we heard, people can live here for 20 years and get by, but they don't have the language to improve their career prospects.
I think you'll find everybody in the service sector and the community sector saying yes, they need more services. You go abroad and you hear people are stunned at the level of investment we have in Canada in settlement infrastructure and the attitudes we have toward welcoming immigrants.
We tend to be very critical of ourselves and see where we can see all the room for improvement, so I fall in both camps. I see how much we're doing and how valuable it is, and I see the benefits of it. I see the people every day who have used language services or employment counselling or trauma counselling, but I also see the people who can't get in because there are wait-lists or who can't get the specific flexibility in programming that they're looking for.