I wouldn't be able to tell you what the four unresolved ones are. Typically, if they're unresolved it means that the process of investigating may have started late in the year, and then carried over into the following year; in other words, they've not been completed yet. That's usually what happens when they're not resolved.
Sometimes, however, the process can be long, and here is why. If the complaint is laid in the middle of a hearing, typically, we won't advise the member of that. This is true of both the old process and the new process. They won't be apprised of the fact that a complaint has been made against them until after they have concluded the case. The reason we do that is because we don't want the adjudicative process to be distorted by someone trying to put pressure on the member by bringing a complaint forward.
It can go through the refugee protection division, for example, and then it can go to the refugee appeal division. It's only when the board has completed its adjudicative tasks that we will then look at the complaint.
There are some exceptions where we would actually advise the member in the middle of the process and take steps. We have done this. It depends on the gravity of the complaint, but the large majority are ones where we would wait for the process to exhaust itself.