First of all, as you've indicated, it wasn't something that the board was pleased to read about at all. The reputation of other decision-makers gets dragged down by single incidents like that.
The one thing I can tell you with the benefit of hindsight is there's an area that I think the new process will have corrected, and it's this. Typically what happens is we don't have difficulty dealing with instances where there's a blatant and obvious disrespectful comment. Those are the easy cases to deal with.
The difficult ones are ones where the member is in the hearing room and they feel that they have to pursue a line of questioning that is very personal and delves into the personal details of a claimant, and that's what happens when we deal with cases involving things like sexual orientation or domestic violence. The counsel will say this is a disrespectful and inappropriate line of questioning. The member's perspective on that is I have to do my job, I'm asking some tough questions. There's an overlap there.