There's one other piece which I should mention to you, which we do on a cyclical basis. We have someone from outside the board conduct a scan of how a division does its work. It's a quality measurement initiative.
For example, we could share this with the committee. We did one recently on the refugee appeal division where we had an external party come in and look at how the process is being run. There were a number of variables that were being assessed there.
Do you want to elaborate on those?