Madam Chair, in that context I must say that our department has started to look into more client-centric approaches. We have started to look at situations where there is some information missing. Instead of sending the file back for completion, we can get that information either by contacting the applicant by phone or by other means and then fulfilling those requirements in-house. That part of it is beginning as we ramp up in getting that information to our clients. Those are the things we are putting in place so we can assist the client.
In terms of any change in forms or any change in direction, we first put it on our website, so if the clients are able to check the website frequently, there's nothing that is not in sync with when we changed the forms. These are also available on the website. That help them to prepare their forms accordingly.
We generally have a very good way of reaching out to clients in case there is any missing information.