Madam Chair, there is a provision where, when you're submitting your biometrics, we categorically mention there that your biometrics, once taken, are valid for 10 years. If you are applying multiple times, or even if you're converting your visa from a temporary resident to that of a student or a permanent resident, those validity periods exists for 10 years.
We've tried to correct this. We've noticed a few of them where folks do pay at that time and we do the reimbursement, which is a bit cumbersome. We have also started to mention to our visa application centre, where they do the intake of the applications and the biometrics, that they should be very precise in explaining this to them.