COVID-19 has impacted our processing times quite differently, depending on the lines of business.
For many in the temporary foreign worker lines of business, our processing times have actually improved during this period. For other parts of our application process, particularly those that are digital, we've seen improvements. However, for those that are paper-based, such as parents and grandparents and spousal applications, that is not the case. For those we've seen some further delays.
We are looking at the means by which we can address this. Part of it will involve physically moving our people back into the work site. We have started to do that in some of our case processing centres, where people can have access to those paper files, so that we can deal with some of the issues around wait times.