Yes, this really is a new area. We had to adapt very quickly to respond to the needs of the clients, while keeping in mind the health and safety of Canadians in this country.
When people who want to come to Canada send their applications through the electronic form and are ready, we are very happy to welcome them and we want to do so as quickly as possible. However, we must make sure that they have a suitable quarantine plan and that their various travel documents, such as medical exams and passports, are still valid. We communicate with them to check that information before we send the letter of confirmation.