Help would come in a couple of ways. Number one, we really appreciated having critical health information that's accessible, using infographics in plain language and in translation.
At the Public Health Agency, that was not available at the beginning, but both the provincial and federal government became much better about that. I think that is the key thing. Being able to deliver their message directly to clients would be very helpful, rather than us having to figure that out and double check with them.
We were able to get IRCC to access PPE, particularly when we were receiving government-assisted refugees. That was scary for us at the beginning. We did not have access to PPE, so it was a very large and important intervention on the part of IRCC staff to assist us with that.
I would say the biggest challenge right now, and I would really like to underline it, for us and probably across Canada for settlement agencies, is access to affordable housing. When people are coming in, it is critical to find that. I know that the federal government is working on that, but it cannot be underscored how difficult it is for us to effectively settle people in our country when there isn't affordable housing or there's housing inaffordability.
That goes across the huge spectrum of people coming in as refugees, but also coming in as provincial nominees or under any economic stream. The housing situation is critical.
Dealing with that issue around housing affordability would be a huge assistance to us in terms of support for settling people.