Thank you very much, Madam Chair, and members of the committee.
As officials at IRCC, we have responded, adapted and transformed our work since the beginning of the pandemic in order to serve our clients better while protecting the health and safety of our communities and of our staff.
We had to quickly equip our workforce at home so that they could continue their important work remotely. The processing of files never stopped. For many of our employees, especially in the area of operations, this adjustment was complex. For our employees who work with settlement agencies—