Thank you for the question.
We had to transform or adapt a considerable number of things because of the pandemic. We are currently studying the pros and cons in each case. We intend to keep everything that improved our processes, approaches, policies and activities.
Take the citizenship ceremonies as an example. They are now conducted virtually. I feel that is a very effective approach. Our clients' comments show that they prefer a virtual system. Personally, I was a little afraid that it might become impersonal. However, our clients like the efficiency of the system.
We are very interested in keeping all new measures that are effective and that improve services for our clients.