If any department has experienced a lot of transformation and innovation, it is certainly IRCC. The pandemic required you to get out of what we might call a comfort zone and transform ways of doing things that had been the same for years. IRCC had to quickly change its processes and become innovative, with biometrics, for example. You have also extended the duration of permanent residencies and you have begun to conduct interviews and citizenship ceremonies virtually. Not to mention the entire issue of digitizing the files, which you have already begun.
In your view, which of those changes would be most important to keep in order to increase the effectiveness of immigration processes?