It would be very interesting to have access to people who understand the files that companies or sometimes employees deal with as well. As I said, we sometimes had to deal with people who didn't have access to the files, and the answers weren't consistent with what we had read. We could call up to two or three times without getting identical answers from the clerks. It would make things a lot easier if we had key contacts who were very familiar with the files and who would be there not only to guide but also to reassure businesses and employees in their process. We know that companies and candidates abroad who are working on these files can wait eight, nine or sometimes 14 months before they arrive in the country—
On May 3rd, 2021. See this statement in context.