Yes, the computer system and the IT infrastructure at IRCC are notoriously out of date. I really think that the government of the day has to bite the bullet and just invest in upgrading that infrastructure. Yes, it's a headache; it's difficult, and it's going to be expensive, but if you look at the human cost, and even just the literal cost of all of these mistakes and inaccuracies and all of this back and forth—
On October 27th, 2020. See this statement in context.